Shipping Policy
Shipping Fees
Standard Shipping: $6.99 (Free on orders over $99)
Preparation & Shipping
The shipping time provided below is approximate and does not include weekends, holidays, or unforeseen delays with the courier (e.g., weather, volume, traffic).
Our product delivery process includes two stages: order preparation and shipping.
Order Preparation Time |
Shipping Time |
Typically ships within 2 business days from the purchase date |
Standard Shipping: 6–12 business days |
Order Preparation Time
In Stock: Items housed in our facilities typically ship within 2 business days from the purchase date.
Shipping Time
We ship within the USA using Standard Shipping (6–12 business days). Please note that these dates are estimates and subject to production timelines; we'll notify you promptly of any delays.
Return and Refund Policy
At Lusso E Pelle, we want you to be completely satisfied with your purchase. If you're not, we're here to help with a smooth and transparent return, exchange, and refund process.
Returns
Eligibility: Items must be unused, in their original packaging, and in the same condition as when you received them.
Return Period: You can return your purchase within 14 days of receiving your order.
Shipping Costs: Return shipping costs are the responsibility of the customer. We recommend using a trackable service or purchasing shipping insurance for your peace of mind.
How to Return an Item
Authorization: Once approved, you will receive a return authorization and shipping instructions.
Exchanges
Eligibility: Follow the return process and mention that you'd like an exchange instead of a refund.
Processing Time: Once we receive the returned item, your exchange will be processed, and the new item will ship within 2-3 business days.
Shipping Costs: Please note that customers are responsible for shipping costs for exchanges unless the exchange is due to an error on our end.
Refunds
Processing: Refunds are processed to the original method of payment within 7-10 business days after your return is inspected and approved.
Partial Refunds: If the returned item is not in its original condition, damaged, or missing parts (for reasons not due to our error), only a partial refund may be granted.
Damaged or Defective Items
If you receive an item that is damaged or defective:
We will work with you to resolve the issue by offering a replacement or a full refund.
Contact Us
If you have any questions about our Shipping and Return Policy, please contact our customer service team at
info@lussoepelle.com. We are here to assist you and ensure you have a positive shopping experience.