FAQ

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam folder. If it still hasn’t arrived, contact Customer Service at service@lussoepelle.com.

Orders can be cancelled if they haven’t been shipped yet. To cancel, contact us at info@lussoepelle.com. If your order has already been shipped, cancellation may not be possible.

Contact us as soon as possible at info@lussoepelle.com to request changes. If your order hasn’t shipped yet, we will help adjust it. Otherwise, changes won’t be possible.

Refunds are processed within 3-5 business days after we receive your return. Depending on your bank, it can take an additional 5-15 business days to appear on your card. If needed, contact your bank or reach out to us for assistance.

We offer FREE delivery on orders over $99. For orders under $9or express delivery, charges may vary. You’ll see the options during checkout.

Processing time: 2-3 business days for order verification, quality check, and packaging. Shipping time: 7-14 business days for standard delivery. Express options are faster.

Log in to your Lusso E Pelle account, go to “My Orders,” and select the relevant order number to track. You will also receive a delivery confirmation via email. For questions, contact us at info@lussoepelle.com.

We do our best to ensure the colors are accurate, but actual colors may vary slightly due to monitor settings. If you have concerns, feel free to contact Customer Service at info@lussoepelle.com.

If you receive an incorrect item or your order is incomplete, please contact us at info@lussoepelle.com, and we’ll make it right as soon as possible.

If your item is damaged, contact us within 30 days at info@lussoepelle.com, and we’ll arrange a replacement or refund.

Yes, returns are accepted within 14 days of delivery. Customers are responsible for return shipping fees. Note that custom or special-order items are non-returnable, and returned items must be in their original condition.

Once your returned item is received, we process refunds within 3-5 business days, and your bank may take another 5-15 business days to reflect the credit.